Last Updated: 12/14/2024

Thank you for choosing Gene-genie.net. We strive to provide high-quality services to our users. Please read our No Refunds Policy carefully before making a purchase.

1. General Policy

All sales made through Gene-genie.net are final. We do not offer refunds or exchanges for any services or products once the purchase has been completed. By completing a transaction, you acknowledge and agree to this policy.

2. Service Delivery

We make every effort to deliver our services in a timely and professional manner. However, due to the nature of our services, including but not limited to genetic testing and analysis, we cannot guarantee specific results or outcomes. Therefore, all purchases are non-refundable, regardless of the outcome of the services provided.

3. Cancellation of Services

Once a service order is placed and payment is processed, you may not cancel the order or request a refund. If you have any concerns regarding our services, please contact us as soon as possible, and we will do our best to address your inquiries.

4. Exceptions

In certain circumstances, we may consider refunds on a case-by-case basis, such as technical errors or issues with service delivery. Any requests for exceptions must be made in writing to [email protected] . Please provide all relevant details, including your order number and the reason for the request.

5. Changes to This Policy

Gene-genie.net reserves the right to modify this No Refunds Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

6. Contact Us

If you have any questions or concerns regarding our No Refunds Policy, please contact us at:

[email protected]

(580) 272-8350